RETURN & REFUND POLICY

By placing an order, you have confirmed that you have read, understood and accepted these following policies:

RETURNS AND REFUND

We accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of order. 

Our policy lasts 10 days from the arrival date. If 10 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

To complete your return, please contact our support team via our email for more information. Please send us the images of your package you received with the shipping label showing the incorrect/defective/damaged part.

Please be informed that you have to pay the return shipping fee.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.

If you haven’t received a refund yet, first check your bank account again/ your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  support@eleniapte.com

The exchange or refund will normally be processed within 3-5 business days. Once your refund is processed, your PayPal account or the original card you used to pay will receive a refund from us. If the return item is not as the original condition we shipped it, you need to be responsible for the inconsistent item(s), we couldn’t begin to proceed with the exchange or refund until we reach an agreement with you.

If you don’t receive a refund after a period of time we offered the refund, please check with PayPal or contact your original card bank you used to pay. It may take several business days for the refund shown at your account as this is an international transaction. You can also contact us to inquire about this, our email is support@eleniapte.com